General topics

What is Mountains®?

Mountains® is a surface analysis software solution developed by Digital Surf. Mountains® is integrated by leading surface metrology instrument & microscope manufacturers, usually under their own product name. Mountains®-based products are used by thousands of research institutes, laboratories and industrial facilities working on different scales and in many different sectors worldwide.

Can I try Mountains® before buying?

It is possible to test Mountains® for 30 days (certain conditions apply). This will be a fully functional version and you will be able to test different product levels and optional modules.
Get a free trial

Which languages are available in Mountains®?

The Mountains® user interface and a first level of help is available in 11 languages:

  • English
  • German
  • French
  • Japanese
  • Spanish
  • Italian
  • Chinese
  • Korean
  • Brazilian Portuguese
  • Polish
  • Russian

The comprehensive on-line Reference Guide is also available in English, French, German and Japanese.
See the Technical Specifications

What are the file formats supported in Mountains®?

Mountains® is compatible with virtually any surface measurement instrument or microscope on the market.
See the list of File Formats supported in Mountains®

What kind of data can I analyze with Mountains® software?

Mountains® allows you to analyze simple but also composite data obtained using a very wide range of surface analysis instruments & microscopes.
See some of the most common data types managed…

Where can I find help or tutorials?

You can display the on-line Reference Guide by pressing F1 in Mountains®. Tutorials and example documents are also available from the Help tab in the ribbon. Do not hesitate to spend some time reading the Reference Guide. You will also find a lot of useful explanations.

A printed version of the complete Reference Manual can be purchased from Digital Surf. Contact us.

What kinds of license are available?

You can buy a perpetual software license or alternatively rental packages are also available.
Read more: Mountains® License Options

Is Mountains® able to drive a measuring system?

MountainsMap® Profile is able to drive some workshop profilometers directly. These profilometers are connected by a USB cable. In such a case, a dialog box allows users to define measuring parameters, start the measurement, download the measured profile and automatically apply an analysis template. Contact us to find out which brands are supported.

Other types of instruments are not interfaced directly but through the file formats in which they save acquired data. Some Mountains®-based products are also integrated via ActiveX control into the manufacturer’s acquisition software, and the measured data is automatically transferred to the analysis software.

I have suggestions for new features in Mountains®, how can I suggest them?

Your feedback and new ideas are much appreciated. Please email us at support@digitalsurf.com

Installation issues

What is a dongle?

A dongle is a USB security key that must be plugged into a USB port of your computer in order to run the program. Caution: The dongle represents the license of your program. Be careful not to lose it.

Where can I find the serial number of my dongle?

If the serial number is not written on the dongle itself, launch Mountains® and display the About screen (Help > About). You will find the serial number at the bottom of the screen. The serial number is a series of 2 letters and 8 numbers or letters (XX-YYYYYYYY).

Where can I retrieve the installation code?

The installation code can be found in the email you received or on product packaging. It is composed of 6 digits. Please contact technical support or your distributor if you can’t find it.

I have installed Mountains® with a wrong installation code, what shall I do?

The installation code does not change the product level of Mountains® (this is determined by the dongle). The installation code is used to pre-set preferences such as installation folder path and product name in the Programs menu. To fix an incorrect installation code, just un-install the software and re-install it, using the correct installation code.

The USB dongle is not recognized, what should I do?

When you plug the USB security key in, the red LED turns on to indicate it is functioning correctly.
If the dongle blinks rapidly, please wait for a few minutes until driver installation is complete. The LED should then turn red.
If this is not the case, please try the following:

  • Restart the computer to ensure that the dongle driver is correctly loaded.
  • Ensure installation is done with an administrator account, otherwise the dongle will not be installed correctly.
  • Reinstall the driver: double click on Autorun.exe, then on Install the HASP® Device Driver.
  • Try downloading, unzipping and installing the driver from: www.digitalsurf.com/support/software-updates/

Technical questions

What are the recommended minimum system requirements when using Mountains® software?

How can I reset a lost “production mode” password

You can reset the password by following this procedure:

  1. Close all running Mountains® instances
  2. Start the Registry (search Windows for Regedit)
  3. Go to “HKEY_CURRENT_USER\Software\Digital Surf\Mountains® vX.Y\Group\”
  4. Delete the folder “Group”
  5. Close the Registry
  6. Start Mountains®

The above operation requires Administrator rights.

Updates

Can I update my Mountains® software version?

Digital Surf improves Mountains® software regularly by releasing new versions that bring additional and improved features and bug corrections. If you purchased Mountains® directly from Digital Surf, under certain conditions you may be able to update your software online via this page. If your software was supplied to you by an instrument manufacturer, please contact them directly.

How can I update Mountains®?

Version updates are available freely or at a cost depending on your product and options. Please contact sales@digitalsurf.com to find out more.

Can I upgrade to a another Mountains® product?

Yes, you can upgrade to another Mountains® product by paying an upgrade fee. You can also purchase the optional modules that are compatible with your product level. Please contact us to receive a quote.

How will I be informed of a new release?

Mountains® will check automatically on Internet if a new version is available. This feature can be enabled or disabled from the General Preferences. If the PC where Mountains® is installed is not connected to Internet, you can check manually from another PC on the following page.

Scroll Up