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All new license purchases include a one-year subscription to our software maintenance plan (SMP)*, which ensures you have access to expanded technical support, as well as free product updates and upgrades.

* updates to version 8 from an earlier version do not include the SMP by default, but it can be purchased in addition to the update fee.

What’s included in the Mountains® Software Maintenance Plan?

1. Product upgrades and updates

We are constantly releasing new versions of Mountains® software (NB: from version 8 onwards, a new major version release is scheduled approx. every 24 months). These incorporate new features including those developed following suggestions received from our customers. Ensuring you have an active maintenance plan is the best way to stay up to date with the latest version. For the duration of your maintenance period, you are entitled to any upgrade released.

2. Extended support on metrology, applications and more

The Mountains® Software Maintenance Plan provides customers with the ultimate support solution. Get answers from our team of experts on issues dealing with metrology (parameters, standards, algorithms), support for developers (SDK, plug-ins) and feel free to ask us to directly provide you with a Mountains® document using your data and/or based on your application.

3. Training

Training is important in order to get started with your new software and to continue to use it to its full potential. With an active maintenance plan, you can enjoy access to private webinars (on request) and receive a discount on any seminars organized by Digital Surf for Mountains® users.

4. Peace of mind

Damaged security dongle? No worries, if you have subscribed to the Mountains® Software Maintenance Plan, your damaged dongle will be replaced free of charge. Similarly, we will be happy to provide you with a new activation code, if you need to move your Mountains® license to another PC.

Mountains® Software Maintenance Plan Benefits

With Maintenance Plan Without Maintenance Plan
Technical support
Basic technical support
Support on issues related to metrology, development or applications
Upgrades and updates
Service packs (within the same x.y version)
Free access to interim and major versions released during maintenance period
Training
Access to the Surface Metrology Guide
Public webinars
Private webinars
Discounts on seminars
Licenses & security dongles
Replacement of a damaged dongle
New activation code (in case of new PC)
Other
750-page user manual 30% discount 149€+shipping

Other links you may find useful

Request maintenance planRequest support