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Note: The use of this software implies your agreement and acceptance of the clauses of the End User License Agreement (EULA) during the installation process. After installation, you can display the License Agreement in Help> About.

More about system requirements on our Technical specifications page

Installing the software

Before installing a new version of the software:
• Uninstall all previous versions (in Add or Remove programs)
• Check you have Administrator rights

1. Download the software installation file from: www.digitalsurf.com/support/software-updates/.
2. Unzip the file then double click on Autorun.exe to begin the installation process.
3. Enter your 6-digit installation code* and follow the installation steps.
4. Choose Install the Surface Analysis Software and follow the on-screen instructions of the installation wizard.

* Can be found in the email you received or on product packaging. If in doubt, please contact your distributor.

Using the software

Use of the software is protected by a USB security key (physical dongle) or a Software-based security key (code delivered via email).
• In the case of a USB security key, plug it into a free USB port of your computer before starting the software.
• In the case of a Software-based security key, please enter the code when prompted to do so.


USB security key

Troubleshooting

The USB security key (dongle) is not found by the program on start-up. When you plug the USB security key in, the red LED turns on to indicate it is functioning correctly.
If the dongle blinks rapidly, please wait for a few minutes until driver installation is complete. The LED should then turn red. If this is not the case, please try the following:
• Restart the computer to ensure that the dongle driver is correctly loaded.
• Ensure installation is done with an administrator account, otherwise the dongle will not be installed correctly.
• Reinstall the driver: double click on Autorun.exe, then on Install the HASP® Device Driver.
• Try downloading, unzipping and installing the driver from www.digitalsurf.com/support/software-updates/

The program does not start in my language

The program starts in the language selected during installation. This can be changed at any time in File>Preferences>User Interface>Localization.