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In case of problems with the software, start by making sure that the most recent driver is correctly installed.

Overview

– If the current driver is too old, remove it using the respective “remove_hasp.bat” file.
– Install a recent version of the driver.
– If you still get an error message: Use “purge_hasp_run_as_admin.bat”.
– If you still get an error message: Use “purge2_hasp_run_as_admin.bat”.
– If you still get an error message: Use “support_package_1.exe” and send the file to the Support team (support@digitalsurf.com).

Detailed instructions

Verify the version of your currently installed driver

On the computer/server hosting the security key, enter (in a recent Internet browser): http://localhost:1947/_int_/about.html

A) If the version of the “Run-time Installer” is lower than 7.80 (for example 6.64):
Your drivers are too old and must be properly removed (!), using the respective (!) “remove_hasp.bat” file.
– Find the installation files of your analysis software (downloaded or on a CD).
– Open the “Hasp” folder.
– Right-click and run (as administrator) “remove_hasp.bat”, to remove the old driver.

Important note: If you do not find the installation files, please contact the Support team (support@digitalsurf.com). Tell them the exact version of your software (“Help” tab, “About”). They will send you the respective “remove_hasp.bat” file corresponding exactly to that version.

B) The version of the “Run-time Installer” is equal to or higher than 7.80 (for example 7.100):
Your drivers are too old. But you can directly install the new drivers. This must be at least version 7.103.

Re-install the most recent version of the driver

To do so, go to www.digitalsurf.com/support/software-updates/, and download “DRIVER DONGLE HASP” (“hasp.zip”).

– Unzip the files.
– Right-click and run (as administrator) “reinstall_hasp.bat”, to install the driver.

Try cleaning up using “purge” files

– If you still get an error message: Right-click and run (as administrator) “purge_hasp_run_as_admin.bat”.
– If you still get an error message: Right-click and run (as administrator) “purge2_hasp_run_as_admin.bat”.
– If you still get an error message: Right-click and run (as administrator) “support_package_1.exe” and send the file to the Support team (support@digitalsurf.com).