General topics

What is MountainsMap®?

MountainsMap® is a surface analysis software package based upon the Mountains Technology® from Digital Surf. The Mountains Technology® is integrated by leading surface metrology instrument manufacturers, usually under their own product name. Mountains® based products are used by thousands of research institutes, laboratories and industrial facilities working on different scales and in many different sectors worldwide.

More information on Mountains®…

Can I try MountainsMap® with a demo version?

It is possible to test Mountains® for 30 days (certain conditions apply). This will be a fully functional version and you will be able to test different product levels and optional modules.
 Get a free trial kit…

Which languages are available in MountainsMap®?

MountainsMap® user interface is localized in many languages. Its on-line Reference Guide is also translated except for some languages where English is used instead.
 See the Technical Specifications for language list…

What are the file formats supported in Mountains®?

MountainsMap® is compatible with almost all surface measurement instruments in the market.
 See the list of File Formats supported in MountainsMap®…

Where can I find help or tutorials?

You can display the on-line Reference Guide by pressing F1 in MountainsMap®. Tutorials and example documents are also available from the Help tab in the ribbon. Do not hesitate to spend some time reading the Reference Guide. You will also find a lot of useful explanations.

A printed version of the complete Reference Manual can be purchased from Digital Surf. Contact us.

Is MountainsMap® able to drive a measuring system?

MountainsMap Profile is able to drive some workshop profilometers directly. These profilometers are connected by a USB cable. In such a case, a dialog box allows users to define measuring parameters, start the measurement, download the measured profile and automatically apply an analysis template. Contact us to know which profilometer brands are supported.

Other types of instruments are not interfaced directly but through the file formats in which they save acquired data. Some Mountains® based products are also integrated via ActiveX control into the manufacturer’s acquisition software, and the measured data is automatically transferred to the analysis software.

I have suggestions for new features in MountainsMap®, how can I suggest them?

Your feedback and new ideas are much appreciated, you can send it by email to support@digitalsurf.com

Installation issues

What is a dongle?

A dongle is a USB protection key that must be plugged into a USB port of your computer in order to run the program. Caution: The dongle represents the license of your program. Do not lose it.

Where can I find the serial number of my dongle?

If the serial number is not written on the dongle itself, you need to launch MountainsMap® and display the About screen (Help > About…). You find the serial number at the bottom of the screen. The serial number is formatted as XX-YYYYYYYY.

Where can I retrieve the installation code?

The installation code is written on the CD cover. It is composed of 6 digits. Contact the technical support or your distributor if you do not find it.

I have installed MountainsMap® with a wrong installation code, what shall I do?

The installation code does not change the level of MountainsMap which is defined by the dongle. The installation code is used to pre-set some preferences such as installation folder path, product name in the Programs menu. To fix an incorrect installation, just un-install the software and re-install it, using the correct installation code.

The USB dongle is not recognized, what should I do?

Make sure you install the software using an account with Administrator rights. Once the software is installed, it is possible to use a normal account or even a restricted account.

In case the dongle is not recognized after a new installation, you may reinstall the HASP driver alone from the HASP folder on the CD, or by downloading the latest driver from this site (see the Downloads page).

If you run an old version of MountainsMap on a new PC, you may need to download the latest version of the HASP driver:

  1. Go to the page Mountains updates
  2. Click on the link “Download the dongle driver” and save the file on your hard disk
  3. The compacted file hasp.zip contains several files and two command files
  4. Run reinstall_hasp.bat and follow the installation instructions.

Technical questions

What is the recommended minimum hardware and software configuration?

How to reset a lost “production mode” password

You can reset the password by following this procedure:

  1. Close all running Mountains instances
  2. Start the Registry (search Windows for Regedit)
  3. Go to “HKEY_CURRENT_USER\Software\Digital Surf\Mountains vX.Y\Group\”
  4. Delete the folder “Group”
  5. Close the Registry
  6. Start Mountains

The above operation requires Administrator rights

Updates

Can I update my MountainsMap® software version?

Digital Surf improves MountainsMap® regularly by releasing new versions that bring new features and correct existing bugs. It is recommended to update your MountainsMap version from our website on the following page or from your usual reseller.

Is it free to update MountainsMap®?

Within the major version number, updating MountainsMap® is free. For example, if you own a version 6.0, you can update freely to version 6.2 but the update to version 7 requires an update fee. If you own a version 7.0, you can update freely to the latest version 7.4.

Can I upgrade to a higher MountainsMap® product level?

Yes, you can upgrade to higher product levels by paying an upgrade fee. You can also purchase the optional modules that are compatible with your product level. Please contact us to receive an offer.

How to be informed of a new release?

MountainsMap® will check automatically on Internet if a new version is available. This feature can be enabled or disabled from the General Preferences. If the PC where MountainsMap® is installed is not connected to Internet, you can check manually from another PC on the following page.

In any case, do not hesitate to contact us. In order to answer you, the Support Team will need the following information:

  • Clear description of the problem
  • Copy of the Trace file (see the FAQ) that will give us details about versions, serial numbers, operating system, …
  • If needed, any file (measurement file, Mountains® document, screen copy) that may be of any help to analyze the problem